This Return Policy describes how returns are handled for products purchased through Good Shepherd Stores. Return eligibility, timing, and charges may be governed by the applicable manufacturer or vendor.
Standard Products
Eligible standard products may be returned only with prior written authorization.
Return Authorization
Customers must request a return authorization before shipping a product back.
Nonreturnable Products
The following may be nonreturnable:
- Custom products
- Made-to-order fixtures
- Installed products
- Opened sterile products
- Special-order items
- Clearance items
- Used equipment
- Products damaged after delivery
- Products missing original packaging
- Custom signage
- Configured technology
- Refrigeration equipment that has been installed or placed into service
Restocking Fees
Restocking fees may apply based on vendor terms.
Return Shipping
Unless otherwise stated, customers may be responsible for return freight.
Inspection
Refunds may be subject to inspection.
Refund Timing
Approved refunds will be processed through the original payment method where practical.
Vendor Terms
Some returns are governed by manufacturer or vendor requirements.
Contact
To request a return authorization, contact sales@store.goodshepherdrx.com or (610) 592-4984.