This Warranty Policy summarizes how product warranties are handled for items purchased through Good Shepherd Stores. Final warranty terms are governed by the applicable manufacturer documentation.
- Warranties may be provided by manufacturers or vendors.
- Warranty terms vary by product.
- Good Shepherd Health Corporation does not extend additional warranties unless stated in writing.
- Warranty claims may require serial numbers, photos, service records, installation documentation, and proof of purchase.
- Labor, freight, removal, reinstallation, travel, and diagnostic costs may not be covered.
- Unauthorized modification may void warranty coverage.
- Final warranty terms are governed by the applicable manufacturer documentation.
Filing a Claim
To open a warranty claim, contact sales@store.goodshepherdrx.com with the product name, serial number, order or invoice number, description of the issue, and supporting photos or documentation.