This Shipping Policy explains how Good Shepherd Stores (a division of Good Shepherd Health Corporation) fulfills, ships, and delivers products purchased through this site. Shipping coverage, timing, and charges vary by product, vendor, and destination.
Shipping Methods
Orders may be shipped through parcel carriers, freight carriers, manufacturers, distributors, vendors, or installation partners.
Shipping Estimates
Shipping costs displayed at checkout may be estimates. Large, oversized, custom, refrigerated, freight, or installation-related orders may require separate confirmation. Any material adjustment is confirmed in writing before the order is released.
Freight Delivery
Freight orders may require:
- Delivery appointment
- Commercial receiving location
- Loading dock
- Forklift
- Lift-gate service
- Inside delivery
- Limited-access delivery
- Customer inspection at delivery
Additional charges may apply.
Delivery Timing
Estimated lead times are not guaranteed unless expressly stated in writing.
Lead times may be affected by:
- Manufacturing
- Product availability
- Vendor processing
- Customization
- Freight scheduling
- Weather
- Carrier delays
- Site readiness
- Permitting
- Installation requirements
Delivery Inspection
Customers should inspect deliveries before signing. Visible damage should be noted on the carrier's delivery receipt.
Address Accuracy
Customers are responsible for providing an accurate delivery address and site contact.
Failed Delivery
Redelivery, storage, detention, or return-freight charges may apply when delivery cannot be completed due to customer-side conditions.
Partial Shipments
Orders containing products from multiple vendors may arrive in separate shipments.
Contact
Questions about shipping? Contact sales@store.goodshepherdrx.com or (610) 592-4984.